Returns & Refunds policy

At Glow & Wick, we take great care in crafting each candle by hand, and we want you to be completely happy with your purchase. If something isn’t right, we’ll do our best to make it right.

We do not offer refunds or exchanges for change of mind, including fragrance preferences. Each scent is described in detail, so please read the product information before purchasing.

If your order arrives damaged or faulty, we’ll gladly replace the item or offer a refund. To qualify, please email us at glowandwickcandlesco@gmail.com within 48 hours of receiving your order. Include your order number, photos of the issue, and a brief description so we can assist you quickly.

Once approved, we’ll issue a refund or send a replacement. Refunds will be processed back to your original payment method within 5–10 business days, depending on your bank.

If a return is required, the item must be unused and in its original packaging. We’ll provide the return address and instructions. Return postage is only covered by us in cases of damage or incorrect items.

We’re not responsible for parcels lost due to incorrect shipping information, so please double-check your address at checkout. If a parcel is missing, contact us and we’ll help lodge an investigation with Australia Post.

If you need help with an order or have questions, reach out anytime — we’re always here for you.

glowandwickcandlesco@gmail.com

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

6/146 Rupert st West Footscray VIC 3012

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail glowandwickcandles@gmail.com